Service
Insurance Verification
Day-before benefit checks, posted to the chart so the patient-balance estimate is right at check-in.
Insurance verification →We send patients statements for the balance left after insurance pays. The statements are branded as your practice and go out on the rules you set.
After insurance pays its share of a claim, whatever is left is the patient's responsibility. The practice sends them a statement asking for payment. If they do not pay, the practice sends a reminder, maybe a text or email, maybe sets up a payment plan. If they still do not pay, the office has to decide whether to keep reminding, write off the balance, or send the account to a collections service.
That whole back-and-forth is what patient billing is. It is the work of generating statements, sending them on a schedule, handling reminders and payment plans, and routing patient questions back to the office when they come up.
We send your patients statements for the balance left after insurance pays. The statements look like they came from your office, with your letterhead and your phone number. The patient does not see Clear Dental Billing on anything.
We follow the cadence and rules your office wants in place. If you already have a reminder cycle, we keep using it. If you do not, we will help you put one in place. We do not call patients without your written sign-off, because most offices keep patient phone calls in-house, and we do not push back on that.
When a patient calls or writes about a treatment question, an insurance dispute, or a balance disagreement, we route the question back to your office. We are not the right people to answer a clinical question. We send those back to the people who know the patient.
No. Statements are branded as your practice. Patients see your letterhead, your phone number, and your return address. The point is for patient-facing communication to look like it came from the office they already know.
We only call patients with your written sign-off, and only with a script your practice has approved. Most offices keep patient phone calls in-house because the front desk knows the patient, and we do not push back on that.
Yes. Reminder rules can be set per practice and per patient. Patients on a payment plan, patients with a clinical hold, and patients you have asked us to soft-pedal all get a different rule from the default cadence your office sets.
We track them. When a patient is on a plan, the statement reflects the agreed installment instead of the full balance. Missed installments trigger a reminder under the rules your practice has set, not a collections-style escalation.
Insurance pays its share, and what is left becomes a patient balance. The cleaner the verification and the insurance claim, the smaller the surprise on the patient statement.
Day-before benefit checks, posted to the chart so the patient-balance estimate is right at check-in.
Insurance verification →Patient balances are what is left after insurance. We run the insurance side too, with the same team.
Insurance billing →A one-time project on aged AR, including aged patient balances.
AR cleanup project →A 30-minute call about your practice, your PMS, your typical payer mix, and what is working or breaking right now in billing. We respond within one business day.