Claire L.
Dental Biller · Richmond, VA
Twenty years in dentistry, ten as an office manager, the last few as a remote revenue cycle specialist.
Meet the whole team03 · Patient Billing
Dental patient billing.
We send patients statements for the balance left after insurance pays. The statements are branded as your practice and go out on the rules you set. For individual practices and DSOs.
- Statements branded as your practice
- Reminders and payment plans on your rules
- Patient questions routed back to your office
- $0
- Onboarding fee
- 0
- Long-term contracts. Month-to-month.
- 100%
- U.S.-based billing team
- Yours
- Every statement carries your branding
What we do
We collect the patient's share without sounding like a billing company.
After insurance pays its share of a claim, whatever is left is the patient's responsibility. Patient billing is the back-and-forth that follows: generating statements, sending them on a schedule, handling reminders and payment plans, and routing patient questions back to the office when they come up. We run that whole cycle, and everything the patient sees comes from your practice, not from us.
- Step 1
Statements for the balance after insurance
After insurance pays its share of a claim, whatever is left is the patient's responsibility. We generate the statement from the ledger in your practice management software, so the number the patient sees matches the number your office sees.
- Step 2
Sent under your practice's branding
The statements look like they came from your office, with your letterhead, your phone number, and your return address. The patient does not see Clear Dental Billing on anything. Patient-facing communication comes from the office they already know.
- Step 3
Reminders and payment plans on your rules
We follow the cadence and rules your office wants in place. If you already have a reminder cycle, we keep using it. If you do not, we will help you put one in place. When a patient is on a payment plan, the statement reflects the agreed installment instead of the full balance, and missed installments trigger a reminder under your rules, not a collections-style escalation.
- Step 4
Patient questions routed back to your office
When a patient calls or writes about a treatment question, an insurance dispute, or a balance disagreement, we route the question back to your office with the context attached. We are not the right people to answer a clinical question. Those go back to the people who know the patient.
The team
The people behind your statements.
The same U.S.-based billers work your account every week, in a shared workspace with your practice. Statement runs, reminder status, and every conversation with your biller are all in one place.
“Handing our billing to Clear is one of the best decisions I've made since opening the practice. Claims, posting, denials, all of it gets handled, and it costs far less than hiring another employee. My front desk got hours of their week back, and honestly I just don't think about billing anymore. If you're still doing it in-house, this is a no-brainer.”
Dr. Diana D'AoustOwner, Nations Dental Studio · Nashville, TN
How the handoff works
What we need from your office, and what you get back.
From your office
- A way to trigger statements from your PMS
- Authorized balance adjustments and write-off rules
- The reminder cadence and message tone you want us to follow
Back to your practice
- Statements mailed or emailed under your branding
- A balance summary by aging bucket
- A log of patient questions and how they were routed
How pricing works
A flat monthly fee. No onboarding fee, no per-statement charge.
Patient billing is a flat monthly fee set by your net production: $1,000 under $100,000 a month, $1,400 from $100,000 to $250,000, $1,800 from $250,000 to $500,000, and 0.50% of net production above that.
Statements are included rather than billed per piece, so the number does not move when patient collections swing. There is no onboarding fee and no minimum commitment, and the agreement is month-to-month.
Full pricing for all four services is on the pricing page. See how we charge →
Common questions
Questions practice owners ask first.
Will the statements say "Clear Dental Billing" anywhere?
No. Statements are branded as your practice. Patients see your letterhead, your phone number, and your return address. The point is for patient-facing communication to look like it came from the office they already know.
Do you call patients?
We only call patients with your written sign-off, and only with a script your practice has approved. Most offices keep patient phone calls in-house because the front desk knows the patient, and we do not push back on that.
Can the cadence change per patient?
Yes. Reminder rules can be set per practice and per patient. Patients on a payment plan, patients with a clinical hold, and patients you have asked us to soft-pedal all get a different rule from the default cadence your office sets.
What about payment plans?
We track them. When a patient is on a plan, the statement reflects the agreed installment instead of the full balance. Missed installments trigger a reminder under the rules your practice has set, not a collections-style escalation.
What happens if a patient still does not pay?
The decision stays with your practice. When a balance has been through your full reminder cycle, we show it to you with the history attached, and you decide whether to keep reminding, write it off, or send it to a collections service. We do not escalate a patient account on our own.
Where this fits
Patient billing picks up where insurance leaves off.
Insurance pays its share, and what is left becomes a patient balance. The cleaner the verification and the insurance claim, the smaller the surprise on the patient statement.
Service
Insurance Billing
Patient balances are what is left after insurance. We run the insurance side too, with the same team.
Insurance billing →Service
Insurance Verification
Day-before benefit checks, posted to the chart so the patient-balance estimate is right at check-in.
Insurance verification →Service
AR Cleanup
A one-time project on aged AR, including aged patient balances.
AR cleanup project →Everything
All Services
Everything we do, on one page. Pricing posture included.
All services →Book a 30-minute call.
Tell us about your practice and the problems you're looking to solve. We'll review everything and see how we can help. Pick a time that works for you.
Prefer email? hello@cleardentalbilling.com